Terms

Live Courses
Advanced Procedures Workshops
CE Certificates
Other Products

Terms: Live Courses

We guarantee that attendees will pass their initial national certification exam as long as the exam is taken no less than 3 weeks and no more than 3 months, after taking a Barkley & Associates’ Live Course or graduation (whichever comes last).

Barkley & Associates must be notified by email within 3 weeks of receipt of the score report. Upon notification, the student may choose to take any Live Course for free within the next 6 months.

After purchasing a course, you will receive an Invoice and a PDF containing details of your course. Please be reminded to specifically check the email account that was used to register.

On-site registrations are accepted, if space is available, and will incur a $75 on-site registration fee in addition to the current course price.

Prices and exact course run times are subject to change at any time and without notice.

Once enrolled for a Live Course, an attendee may elect to transfer their registration to a different venue/city/date. To do so, the attendee must submit their request no later than 4 weeks prior to the first day of the applicable course. A $150 administrative fee is required to confirm the transfer.

All purchases are FINAL. No refunds will be made for course cancellations.

Under extenuating circumstances, we will do our best to accommodate the needs of our Live Course customers by transferring them to an alternative venue or a Home Study option. In this case, an administrative fee of $150 will be charged.
Attendees failing to attend a Live Course or Online Streaming course sacrifice their entire registration fee – no venue transfers or Home Study options apply.
If a customer purchases the wrong Live Course (e.g., Online Streaming instead of a Live Course or Adult-Gerontology Acute Care instead of Adult-Gerontology Primary Care), an administrative fee of $50, plus any difference in course price, will apply to change to the correct course.

In the unlikely event that Barkley & Associates, Inc. has to cancel a course for reasons beyond their control, including but not limited to insufficient enrollment, acts of God or nature, strikes, war, terrorist acts, hotel labor disputes, disease (e.g., epidemics, pandemics), civil disturbances, travel advisories, or other government restrictions, the liability of Barkley & Associates, Inc. shall be limited to a refund of the attendee’s course registration fee.

Special seating accommodations for our Live Courses and extended time to take the Diagnostic Readiness Tests are a couple examples of accommodations for accessibility that Barkley & Associates will make for customers. For attendees with a disability who require a special accommodation, please contact CustomerService@NPcourses.com.

Terms: Advanced Procedures Workshops

Due to high demand and the need to reserve seats to maintain small groups, no refunds are allowed once registered for an APW, regardless of the reason. In addition, no refunds will be given to registrants who do not attend their scheduled workshop, regardless of the reason.

Barkley & Associates reserves the right to reassign attendees to a different Advanced Procedures Workshop time, if needed, to ensure optimal group learning and appropriate faculty to student ratios. In this case, attendees will be notified in advance of alternatives.

The fee for transferring any APW to another attendee is $50.

Prices for APWs are subject to change without notice.

Terms: CE Certificates

When registering for an Online Streaming/Live Course, please make sure all of your information is correct, including the spelling of your name. If there are any errors, we must be notified immediately. The name entered on your account will be reflected on your certificate.

All Online Streaming/Live course attendees must complete their online evaluations within one week of the last day of the course to receive their CE certificate. Failure to submit the evaluation on time to receive a CE certificate will result in a $30 administrative fee.

Lost CE certificates will be reissued for an administrative fee of $30. Once a CE certificate replacement has been purchased, no refunds are allowed.

Advanced Procedures Workshops require a certificate reissue fee for each certificate needed. For example; if a certificate is needed for four Advanced Procedures Workshops in the same city, then four certificate reissues are required.

Terms: Home Study Courses, CE Offerings, Audio Products (Audio Streams, MP3 Players, CDs), Diagnostic Readiness Tests (DRTs), Textbooks, and Multimedia Module Packages (MMPs)

Refunds are not allowed on any Barkley & Associates' products once an order has been processed. However, defective audio CDs or MP3 Players will gladly be replaced/exchanged. Barkley & Associates must be informed of the defect within 7 business days of receiving the purchase.
If a customer purchases the wrong Home Study Course, MMP, or unintended duplicate of either, a processing fee of $30 will be charged.
If a customer purchases the wrong CE Store offering or an unintended duplicate, a processing fee of $10 will be charged.
If a customer purchases the wrong textbook or a textbook instead of a Home Study or MMP, a processing fee of $30 will be charged.
If a customer purchases the wrong CDs or MP3 Player, a processing fee of $30 will be charged.
If a customer purchases the wrong Audio Streams, a processing fee of $10 will be charged.
If a customer purchases a duplicate Audio Stream renewal, a processing fee of $10 will be charged.
If a customer purchases the wrong DRT or requests a refund for a duplicate DRT purchase, a processing fee of $10 will be charged, as long as the test has not been completed.
If a customer purchases the wrong Online Streaming Course/Live Course (e.g., adult-gerontology primary care instead of adult-gerontology acute care), an processing fee of $30 will be charged to change to the correct course.