Terms

Online Streaming Course Guarantee

Barkley & Associates guarantees that attendees will pass their initial certification exam as long as the exam is taken no less than 3 weeks and no more than 3 months, following taking a Barkley & Associates’ Online Streaming Course or graduation (whichever comes last).

Barkley & Associates must be notified in writing within 3 weeks of receipt of the score report. Upon notification, the student may take a live course for free at the location of the student’s choice within the next 6 months.


Online Streaming Course Information

  • Registrations paid by check or money order will be confirmed through e-mail and will include pertinent information regarding your course.

      • Please Note: Your Confirmation E-Mail will be sent to the e-mail address entered at checkout


  • Prices and exact course run times are subject to change at any time and without notice.

  • Once enrolled for an Online Streaming Course, an attendee may elect to transfer their registration to a different date. To do so, the attendee must submit their request along with a $100 transfer fee to Barkley & Associates. Requests must be made no later than 4 weeks prior to the first day of the applicable course.

 

Online Streaming Course Cancellations/Refunds

  • All purchases are FINAL. No refunds will be made for cancellations.

      • Under extenuating circumstances, we will do our best to accommodate the needs of our Online Streaming Course customers by transferring them to an alternative date or offering a home study option. In this case, an administrative fee of $100 will be charged.

      • Registrants failing to log-in and complete an Online Streaming Course sacrifice their entire registration fee – no transfers or Home Study options apply.

      • If a customer purchases the wrong Online Streaming Course (e.g., adult-gerontology primary care instead of adult-gerontology acute care), an administrative Fee of $30 will be charged to change to the correct course

  • In the very unlikely event of a course cancellation by the company, the registrant will be offered another quality course option or the registrant may choose a full refund of the registration fee. However, Barkley & Associates will not be responsible for additional inconveniences or revenue losses, including but not limited to other potential gains from advanced registration.


Live Course Guarantee

Barkley & Associates guarantees that attendees will pass their initial certification exam as long as the exam is taken no less than 3 weeks and no more than 3 months after taking a Barkley & Associates’ Live Course or graduation (whichever comes last).

 

Barkley & Associates must be notified in writing within 3 weeks of receipt of the score report. Upon notification, the student may take a Live Course for free at the location of the student’s choice within the next 6 months.

Live Course Information

  • Registrations paid by check or money order will be confirmed through e-mail and will include pertinent information regarding your course.

  • Please Note: Your Confirmation E-Mail will be sent to the e-mail address entered at checkout

      • Please check that e-mail in order to view your Order Confirmation /Instructions.

  • Registrations received 2 weeks prior to the first day of the applicable course will be assessed a $50 late fee.

  • On-site registrations are accepted, if space is available, and will incur a $75 on-site registration fee in addition to the current course price.

  • Prices and exact course run times are subject to change at any time and without notice.

  • Once enrolled for a Live Course, an attendee may elect to transfer their registration to a different venue/city/date. To do so, the attendee must submit their request along with the $200 transfer fee to Barkley & Associates. Requests must be made no later than 6 weeks prior to the first day of the applicable course.


 

Live Course Cancellations/Refunds

  • All purchases are FINAL. No refunds will be made for cancellations.

      • Under extenuating circumstances, we will do our best to accommodate the needs of our Live Course customers by transferring them to an alternative venue or offering a Home Study option. In this case, an administrative fee of $200 will be charged. For IMPACT customers, an administrative fee of $75 will be charged.

      • Registrants failing to attend a Live course sacrifice their entire registration fee – no venue transfers or Home Study options apply.

      • If a customer purchases the wrong Live Course (e.g., adult-gerontology primary care instead of adult-gerontology acute care), an administrative fee of $30 will be charged to change to the correct course

  • In the very unlikely event of a course cancellation by the company, the registrant’s full course registration fee will be refunded. However, Barkley & Associates will not be responsible for additional inconveniences or revenue losses, including but not limited to airline/transportation costs, hotel cancellation policies, or other potential gains from advanced registration.


 

CE Certificates

  • When registering for an Online Streaming/Live Course, please make sure all of your information is correct, including the spelling of YOUR NAME. If there are any errors, please e-mail us immediately. The name entered on your post course evaluation will be reflected on your certificate.

  • All Online Streaming/Live course attendees must complete their online evaluations within one week of the last day of the course to receive their CE certificate.  Failure to submit the evaluation on time will result in a $30 administrative fee.

  • Lost CE certificates will be replaced for an administrative fee of $30. Once a CE certificate replacement has been purchased, no refunds are allowed.

  • Advanced Procedures Workshops require a certificate reissue fee for each certificate needed. For example; if a certificate is needed for four Advanced Procedures Workshops in the same city, then four certificate reissues are required.


 

Home Study Courses, Pharmacology Courses, Audio Products (Audio Streams, MP3 Players, CDs), Diagnostic Readiness Tests (DRTs), Textbooks, and Multimedia Module Packages (MMPs):

  • Refunds are not allowed on any of Barkley & Associates' products. However, defective audio CDs or MP3 Players will gladly be replaced/exchanged. However, Barkley & Associates must be informed of the defect within 7 business days of receiving the purchase.

  • If a customer purchases the wrong Home Study Course, MMP, or unintended duplicate of either, a processing fee of $75 will be charged.

  • If a customer purchases the wrong textbook or a textbook instead of a Home Study or MMP, a processing fee of $30 will be charged.

  • If a customer purchases the wrong Audio Product (i.e., Audio Streams, CDs, or MP3 Player), a processing fee of $30 will be charged.

  • If a customer purchases the wrong DRT or requests a refund for a duplicate DRT purchase, a processing fee of $10 will be charged, as long as the test has not been completed.

  • If a customer purchases the wrong Online Streaming Course/Live Course (e.g., adult-gerontology primary care instead of adult-gerontology acute care), an administrative fee of $30 will be charged to change to the correct course.