Live Course Guarantee

Barkley & Associates guarantees that attendees will pass their initial certification exam as long as the exam is taken no less than 3 weeks and no more than 3 months, following taking a Barkley & Associates’ live review course or graduation (whichever comes last).

Barkley & Associates must be notified in writing within 3 weeks of receipt of the score report. Upon notification, the student may take a live course for free at the location of the student’s choice within the next 6 months.

Live Course Information

  • Registrations paid by check or money order will be confirmed through email and will include pertinent information regarding your course.

  • Please Note: Your Confirmation E-Mail will be sent to your PayPal email address you used to purchase the course.

      • Please check that email in order to view your Order Confirmation /Instructions.

  • Registrations received 2 weeks prior to the first day of the applicable course will be assessed a $50 late fee.

  • On-site registrations are accepted, if space is available, and will incur a $75 on-site registration fee in addition to the current course price.

  • Prices and exact course run times are subject to change at any time and without notice.

  • Once enrolled for a live course, an attendee may elect to transfer their registration to a different venue/city. To do so, the attendee must submit their request along with the $200 transfer fee to Barkley & Associates. Requests must be made no later than 6 weeks prior to the first day of the applicable course.

  • For attendees with a disability that require a special accommodation, please contact customerservice@npcourses.com

Live Course Cancellations/Refunds

  • All purchases are FINAL. No refunds will be made for cancellations.

      • Under extenuating circumstances, we will do our best to accommodate the needs of our live course customers by transferring them to an alternative venue or offering a home study option. In this case, an administrative fee of $200 will be charged. For IMPACT customers, an administrative fee of $75 will be charged.

      • Registrants failing to attend a live course sacrifice their entire registration fee – no venue transfers or home study options apply.

  • In the very unlikely event of a course cancellation by the company, the registrant’s full course registration fee will be refunded. However, Barkley & Associates will not be responsible for additional inconveniences or revenue losses, including but not limited to airline/transportation costs, hotel cancellation policies, or other potential gains from advanced registration.

CE Certificates

  • When registering for a live course, please make sure all of your information is correct, including the spelling of YOUR NAME. If there are any errors, please email us immediately. The name provided by PayPal will be used for your CE Certificate. Note: There is a $30 CE certificate replacement fee if you do not notify us that the attendee’s name is different from that which we received by PayPal confirmation!

  • All live course attendees must complete their online evaluations within one week of the last day of the course to receive their CE certificate.  Failure to submit the evaluation on time will result in a $30 administrative/processing fee.

  • Lost CE certificates will be replaced for an administrative/processing fee of $30. Once a CE certificate replacement has been purchased, no refunds are allowed.

  • Advanced Procedures Workshops require a Certificate Reissue Fee for each certificate needed. For example; if a certificate is needed for four Advanced Procedures Workshops in the same city, then four certificate reissues are required.

Home Study Courses, Audio Products (Audio Streams, MP3 Players, CDs), Diagnostic Readiness Tests (DRTs), Textbooks, and Multimedia Module Packages (MMPs):

  • Refunds are not allowed on any of Barkley & Associates' products. However, defective audio CDs or MP3 Players will gladly be replaced/exchanged., However, Barkley & Associates must be informed of the defect within 7 business days of receiving the purchase.

  • If a customer purchases the wrong Home Study Course, MMP, or unintended duplicate of either, a processing/restocking fee of $75 will be charged.

  • If a customer purchases the wrong textbook or a textbook instead of a Home Study or MMP, a processing/restocking fee of $30 will be charged.

  • If a customer purchases the wrong Audio Product (i.e., Audio Streams, CDs, or MP3 Player), a processing/restocking fee of $30 will be charged.

  • If a customer purchases the wrong DRT or requests a refund for a duplicate DRT purchase, a processing/restocking fee of $10 will be charged, as long as the test has not been completed.